Frequently Asked Questions

So you've made an order? Welcome to the SolaGarden family!

Once you have placed an order, our team will carefully package your lights and ship them within 24-48 hours. To speed up delivery if your order contains different types of lights, you may sometimes receive them separately so we can get them to you as fast as possible.

Your lights will be sent via Australia Post, and then they should be safely in your patiently waiting hands within 3-7 business days**.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.

Although we require a signature on delivery, due to current COVID-19 limitations this is at the discretion of the Australia Post’s delivery driver and they may leave your package in a safe place, or take it to your nearest post office if you are not home.

*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.

**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!

All orders include FREE and fast delivery Australia-wide, no matter how many lights you order.

Once your order is picked and packed, the magical journey from SolaGarden HQ to your front door begins.  

All orders (no matter how many lights you purchase) include FREE and fast delivery Australia-wide. You can expect your order to arrive within 3-7 business days* from the day you place it. 

*Please note: Although Australia Post quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

Yay, time to celebrate – your lights are on their way! After we pass your order to Australia Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).

When you place an order on our store, you'll be asked if you would like to add shipping protection to your order. This covers any damage to a product during transit, or if the package is lost or stolen as well.

To get shipping protection, make sure it is ticked when you are viewing the lights you are about to buy in the shopping cart.

Think your order might be lost in transit? Although Australia Post quote us 3-7 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post. 

*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.

Oops, are your lights not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! You can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

Whilst we started in Australia, we plan to expand around the globe by the end of 2022. Unfortunately, we don't currently support international shipping.

All SolaGarden lights are shipped right here in Australia, out of our distribution centre. This means there’s no need to stress about any customs fees, as it’s shipping from your own backyard.

All SolaGarden lights will arrive at your doorstep in a cardboard box. Make sure to recycle the boxes after you have unpacked your lights too!

Yes, every light we sell is either IP44 or IP65 weather resistant, meaning rain, hail or shine, they'll be shining bright every day.

If your lights ever stop working, just remember they are backed by our lifetime replacement guarantee. Simply reach out to our support team here if you ever have any issues with your lights.

We believe strongly in the power of renewable energy, and reducing our impact on the world. Every product we sell is powered by the sun's rays to help you reduce your monthly power bill and help reduce the amount of electricity you use from non-renewable sources.

Plus, every delivery is carbon neutral and we support various organisations helping to combat rapid climate change. You can read more about them here.

Our SolaGarden lights are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information!

*Please note: This is subject to stock availability.

Have a special someone who you think needs some SolaGarden lights in their life? Our lights are the perfect gift! You can ship any SolaGarden product directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!

*Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package - we’re sorry!

Nope, it’s just us! Our SolaGarden lights are only available on our online store here in Australia. Unfortunately, we don't currently offer international shipping.

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a 100-day risk free trial of our lights, during which you can return them at any time.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 100 days of the delivery/receiving of order.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be in the original packaging, which must be in original condition.

This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 100 day return period for you to make that tough decision! Please refer to our returns policy for more information.

Sadly, we know that sometimes our SolaGarden lights are just not quite the right fit for some people. You can certainly return your lights to us for a full refund, provided it is returned within 100 days.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All SolaGarden lights must be returned in as new condition, with any tags and the original box.

**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

We’ve got you covered here too. All eligible returns (for both refunds and exchanges) within Australia will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team here and they will be able to help you along the way.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.

We are working hard behind the scenes to get SolaGarden lights in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.

All jokes and puns aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!

Unfortunately, we don't currently offer any split pay options (like Afterpay or ZipPay). These are coming soon though!

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. single SolaGarden light orders only).

Made your SolaGarden purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful SolaGarden team here and they will be happy to help correct this for you.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. single SolaGarden light orders only).

All pricing for our Australian store is listed in Australian dollars (AUD).

Something not quite right with your order? Don’t worry, our SolaGarden team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at hi@solagarden.com.au. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

We always strive to be the best so we love hearing your thoughts. We also love hearing your SolaGarden stories, as it warms our hearts to see our lights being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.

Our SolaGarden HQ is located in Adelaide, South Australia. Your SolaGarden lights start their journey to you from our warehouses in Sydney and Melbourne.

*Please note: Our SolaGarden HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.

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